How We Protect Your Student Loan Information
Student Loan Survivors collects personal information to help you explore federal repayment and forgiveness options. We explain exactly what we collect, why we collect it, and how we keep your data secure.
Information we collect to help you
Student Loan Survivors collects specific information to evaluate your eligibility for federal repayment and forgiveness programs. Here's what we gather and why.
Contact information
Name, email, and phone number so we can reach you with guidance and program updates.
Employment details
Job title, employer, and work history to determine your eligibility for income-driven repayment plans.
Student loan details
Loan balance, servicer, and repayment status to assess your situation and recommend appropriate forgiveness options.
Income and household information
Annual income and family size for eligibility verification under income-based repayment and forgiveness programs.
Certification and public service
Employment type and years of public service work to determine Public Service Loan Forgiveness eligibility.
Consent and preferences
Your permissions for communication and how Student Loan Survivors can contact you about your loan options.
How we collect and protect your information
Student Loan Survivors uses secure forms and cookies to gather the details needed to help you explore federal loan options. Your data stays encrypted and protected.
Website forms collect loan details
When you complete our intake form, we gather your name, email, employment history, and current student loan information to assess your eligibility for forgiveness programs.
Cookies track your session activity
We use cookies to remember your preferences, keep you logged in, and understand how you navigate our site. This helps us improve your experience without storing sensitive data locally.
HTTPS encryption secures data in transit
All information you submit travels over encrypted HTTPS connections. Your data cannot be intercepted or read by unauthorized parties during transmission.
Secure server storage protects your records
Your submitted information is stored on secured servers with restricted access, firewall protection, and regular security monitoring to prevent unauthorized retrieval.
No sensitive data stored in cookies
Student Loan Survivors never stores credit card details, passwords, or Social Security numbers in cookies. We only use cookies for navigation and session management.
Your payment information stays secure with Stripe
We process all payments through Stripe, a trusted payment platform. Student Loan Survivors never stores your credit card details. Your financial data is encrypted and handled entirely by Stripe's secure infrastructure.
How we protect your data with trusted partners
Student Loan Survivors works with vetted service providers who help us deliver our consultancy services. Here's how we ensure your information stays secure.
Email and hosting providers
We use secure platforms to store your consultation records and send you program guidance and updates.
Payment processing
Stripe handles all payment transactions. Student Loan Survivors never stores your credit card information.
Communications platform
We use encrypted messaging systems to discuss your loan situation, ensuring your details remain confidential.
Document management
We store your loan documents and financial records on encrypted cloud platforms with strict access controls.
Legal and compliance partners
Our partners help us stay current with federal student loan regulations and protect your consumer rights.
Access controls and monitoring
Only our team and authorized service providers can access your information. We monitor and log all access for your protection.
How we protect your information and your rights
Student Loan Survivors encrypts all data in transit and at rest using industry-standard security protocols, so your personal and financial information stays protected at every step. Under U.S. privacy law, you have the right to access, correct, or delete your personal information at any time. If you'd like to make a request or have questions about how your data is handled, you can reach out to us directly and we'll respond promptly.
How long we keep your information
We retain your personal data only for as long as it's needed to deliver our services and meet federal legal requirements. Once that purpose is fulfilled, your data is removed from our systems. If you'd like your information deleted sooner, you can submit a request at any time and we'll handle it promptly.
Active client files
Kept for the duration of our engagement and three years after final service or account closure for legal compliance.
Consultation inquiries
Retained for one year from initial contact. You can request earlier deletion without affecting your ability to work with us.
Payment records
Maintained for seven years to meet federal tax and financial reporting requirements. We do not store full credit card details.
Email communications
Archived for two years unless you request deletion sooner. You can opt out of marketing emails at any time.
How to request deletion
Email info@slsurvivors.org with your request. We confirm receipt within two business days.
Legal hold exceptions
If you have an open dispute or pending legal matter, we may retain data longer as required by law or to protect our interests.
Get in touch with Student Loan Survivors
Have questions about how we handle your information? Contact us directly. We're here to answer privacy concerns and assist with data requests.